DatatelPay-By-Phone xPressRELIEF
IVR Payments as a Service

Process Payment By Phone 24/7 and Remain PCI Compliant

DatatelPay-By-Phone xPressRELIEF IVR Payments was designed to help you rapidly respond to changes to your business and work-force that you might have had to implement as a result of the COVID-19 Pandemic.

Datatel’s PCI Compliant IVR Payments, provides your business with the most Robust and Cost-Effective way to securely and easily process payments over the telephone 24/7, remove your employees from handling credit card information and seamlessly plugs into your existing merchant account and business systems. And, it can be up and running in just days!

DatatelPay-By-Phone xPressRELIEF, offers your customers the convenience of securely paying by phone 24/7 with their credit card or debit card while eliminating the risks that can arise from your agents/staff handling credit card information!

We understand that every business has unique needs. That’s why we offer various options to choose from to fit your business needs that are quick-to-configure, offering you rapid deployment, the highest level of payment security, and a range of options that will help you adapt!

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    With DatatelPay-By-Phone:

    • Your customers can securely make phone payments 24/7 outside your regular business hours
    • You are able to reduce stress on your staffing resources and make operations more efficient and responsive by not having to devote time to handling payment-related calls.
    • Maintain PCI Compliance while you re-deploy your staff to work-from-home
    • Comply with industry security requirements (PCI and HIPAA)
    • You can handle many concurrent calls without ever missing a payment
    • Transactions flow directly into your existing merchant account without having to make any changes
    • Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments, in a PCI Compliant environment
    • You can be up in running in a few days!
    • No Long-Term Commitments required – Month-To-Month Plans are available for as long as needed

    Find the right IVR Payments fit for your business.

    We understand that the needs of every business are unique to them and therefore we provide you with the flexibility to choose from various version and options to meet your specific business needs. NO Long-Term Commitments – Month-To-Month Plans

    Customer Self Service

    Agent Assist

    CORE – Data Exhange
    • Your Customer Can Pay 24/7. Customer Self Serve Payment Call-Flow allows 24-7 Automated secure Crypto IVR Payment Processing that is fully PCI compliant
    • All Call Flow messaging is Customer Branded and is Professionally Recorded in English
    • Callers can make multiple payments on one call, enter card for each payment
    • Connects directly to your existing Merchant Account with no changes to processes
    • Allow callers to transfer back to your business after the payment transaction
    • Callers can Opt-in to receive SMS text transaction confirmation
    • Your own dedicated 800 payment number, transfer callers to it or share it with them directly, however you want
    • Simple set-up process, using a self-guided workbook, is supported by our implementation team. All technical work is completed by us.

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    • You can optionally choose an Agent Assist Call-Flow, allowing your agents to set up the customer account number and payment amount before transferring the caller to your Datatel IVR Payment line
    • All Call Flow messaging is Customer Branded and is Professionally Recorded in English
    • Connects directly to your existing Merchant Account with no changes to processes
    • Allow callers to transfer back to your business after the payment transaction
    • Callers can Opt-in to receive SMS text transaction confirmation
    • Your own dedicated 800 payment number for your agents to transfer callers
    • Simple set-up process, using a self-guided workbook, is supported by our implementation team. All technical work is completed by us.

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    • Authenticate callers with account look-ups to make reconciliation easy
    • Present callers with payment balances to reduce call times
    • Offer callers options to pay the full balance or another amount
    • Automate delivery of payment files and for import to your systems
    • Easy to configure SFTP batch-file transfer

    **For real-time data exchange inquire about our PRO Editions

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    Feature Rich to Meet Your Needs

    CONFIGURABLE

    Select from pre-built templates with configurable options for a wide range of business applications and industries

    SECURE

    Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment

    CONNECTED PAYMENTS

    Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account

    REPORTS

    Real-time reporting and analytics

    BRANDED

    Branding to your business with custom voice prompts using Professional Voice Talent

    MOBILE RECEIPTS

    Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone

    We’re Here to Help.

    Call 1 800 831 6660 or

    What our clients are saying about us

    “The customer service on this team is remarkable – just excellent – always so supportive, responsive, patient, and solution driven.”

    Ruquaiyeh Siddiqi, Business Process Consultant - Financial Accounting Services, Trillium Health Partners

    “Never any issues with you guys! Things just work.”

    Gerry Henstra, CEO, Henstra Business Solutions

    “Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

    Jeff Boatman, Global Client Solutions
    “We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
    IT Manager

    “I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

    Joe Grossman, Sr. Vice President, 121 Direct Response

    “My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

    Ryan McCullough, Marketing Manager, Aegon Direct

    “Great team to work with. I look forward to utilizing some additional capabilities in the future.”

    Bob Griffin, VP of Operations, MedA/Rx

    “We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

    Director of Student Accounts

    “We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

    Anne Pennell, VP, Customer Services Operations, Standard Life

    “This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

    Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance