Agent Assist
IVR Payments for Call Centers

A PCI Compliant solution for Contact Centers that allows your Agents to initiate secure credit card acceptance over-the-phone!​

Datatel’s CryptoIVR Agent Assist offers your customers an exceptional payment experience that’s both secure and PCI compliant. This fully configurable solution takes all of the effort out of descoping your agents from the handling of your customer’s confidential credit card information! ​

  • Agents quickly and easily initiate payments before connecting callers to pay! ​
  • Customers enter all of their own credit card information privately – Your agents never handle or hear any credit card information ​
  • Works out of the box with all call center platforms – no phone integration is required​

CryptoIVR Agent Assist provides the right tools for your business to deliver an exceptional customer experience and it supports building any payment process you envision! ​

Key Features:

  • Universal agent module uses DTMF keypad entry – no integration required​
  • PCI Compliance made easy – descopes and secures your payment process!​
  • Accepts payments and stores credit cards using your own merchant account​
  • APIs let you connect your CRM/ERP ​
  • Messaging is branded for your business​
  • Text Message Payment Receipts​
  • Callers can zero out for more agent help
  • And much more…​

Add-Ons​:

  • Multi Language support​
  • Dynamic payment flow – apply customer account based special handling rules​
  • ACH e-check payments​
  • Multiple-merchant account processing​
  • Service fees/convenience fees​
CONNECT WITH OUR TEAM
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    Feature Rich to Meet Your Needs

    CONFIGURABLE

    Select from pre-built templates with configurable options for a wide range of business applications and industries

    SECURE

    Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment

    CONNECTED

    Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account

    INTEGRATED

    Simple to implement API for real-time exchange of information with your accounting and CRM systems

    BRANDED

    Branding to your business with custom voice prompts using Professional Voice Talent

    SMS RECEIPTS

    Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone

    PAYMENT FLOWS

    Agent Assisted & Self Service IVR Payment call flows

    REPORTS

    Real-time reporting and analytics

    LANGUAGE SUPPORT

    Multi-language Support

    We’re Here to Help.

    Call 1 800 831 6660 or

    What our clients are saying about us

    “The customer service on this team is remarkable – just excellent – always so supportive, responsive, patient, and solution driven.”

    Ruquaiyeh Siddiqi, Business Process Consultant - Financial Accounting Services, Trillium Health Partners

    “Never any issues with you guys! Things just work.”

    Gerry Henstra, CEO, Henstra Business Solutions

    “Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

    Jeff Boatman, Global Client Solutions
    “We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
    IT Manager

    “I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

    Joe Grossman, Sr. Vice President, 121 Direct Response

    “My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

    Ryan McCullough, Marketing Manager, Aegon Direct

    “Great team to work with. I look forward to utilizing some additional capabilities in the future.”

    Bob Griffin, VP of Operations, MedA/Rx

    “We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

    Director of Student Accounts

    “We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

    Anne Pennell, VP, Customer Services Operations, Standard Life

    “This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

    Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance