Leading the Way in

IVR Payments and
Payment Technology

for Over 20 Years.

IVR Payments As A Service

The Most Cost Effective & Flexible way to take payments from your customers by phone. Process Credit Card and eCheck payments over the telephone 24/7, All in a PCI Compliant Environment.

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DatatelPay Curb & Go™

Remote Payments, Communication & Curbside Pick-up Made Easy! DatatelPay Curb&Go™ provides retailers of any size with a unified solution for remote payments, communication and Curbside pick-up that is both secure as well as simple to implement and operate. DatatelPay Curb&Go™ levels the playing field with a feature rich solution that every retailer can afford!

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Payment Technology Professional Services

Combines the power of Voice & TXT Msg Payment Reminders with Payment Links in one easy-to-manage process that accelerates Invoice-to-Payment time. Accelerate and simplify your accounts receivable collection with Datatel’s Payment Reminders Plus

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Datatel Joins A Select Group of Industry Leaders
To Help Small Businesses on Visa’s Small Business Hub

The Visa Small Business Hub brings together tools and resources from Datatel and other leading solution providers to help SMB entrepreneurs build stronger customer relationships and expand their businesses.

IVR Payment Solutions At Your Fingertips

Agent Assist Payments For Call Centers

Removes the need for your staff to handle sensitive credit card information while providing your customers with an effortless and secure way to make a payment over the telephone.

Automated IVR Payments For Customer Self-Service

DatatelPay-By-Phone provides your business with the most Robust and Cost Effective way to securely and easily process payments over the telephone 24/7 in a PCI Compliant environment and seamlessly plugs into your merchant account.

Intelligent EFT Payment Acceptance

Accept instant bank account verified payments, improve payment speed and reduce NSFs. With Datatel’s Intelligent EFT WebPay now you can accept customers-initiated EFT payments on your own website 24/7.

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IVR Resources & Knowledge

IVR Payments Simplified

A Complete Guide for a Successful IVR Payments Implementation

Provides a framework to achieve your IVR Payments project objectives. You will avoid many common mistakes and be able to focus on getting the most from your Pay-By-Phone / IVR Payments implementation.

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IVR Survey Guide

Tips to Help You Create a Customer Satisfaction IVR Survey

This workbook will help you to overcome the challenges of preparing and selecting the most effective customer satisfaction IVR survey questions, successfully execute your IVR Survey in record time and more!

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IVR Payments

For Medical Practices

Implementing Automated Pay-By-Phone can help your medical practice process patient payments 24/7 over the telephone, reduce operational costs, reduce the load on your administration/billing team

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What our clients are saying about us

“The customer service on this team is remarkable – just excellent – always so supportive, responsive, patient, and solution driven.”

Ruquaiyeh Siddiqi, Business Process Consultant - Financial Accounting Services, Trillium Health Partners

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance