Secure Payment Automation Solutions That Protect Your Business | IVR Payments, Web Payments & PCI Compliance Solutions

Datatel helps businesses collect payments faster, reduce PCI scope, and automate customer communication, across phone, web, and SMS. Trusted by healthcare, finance, and enterprise clients across North America since 1996. Datatel draws from hundreds of existing application models to deliver a solution that meets your specific business requirements, on time and on budget.

Payment & Payment Acceleration Solutions

IVR Payments

Let customers pay by phone on their schedule, without tying up your staff. Datatel’s IVR payment system handles 24/7 self-service and agent-assisted calls, ensuring every phone payment is fast, secure, and fully PCI-compliant.

PCI Compliance

Reduce your PCI scope, complete your SAQ, and stay audit-ready year-round. Datatel’s compliance tools, from the PCI Scope Wizard to the PCI Navigator, give your team a clear path through the PCI requirements without the guesswork.

Online Payments

Accept payments online through a branded, PCI-compliant portal that works across web, mobile, and chat. From one-click payment links to healthcare, WebPay adapts to your customers’ preferred payment methods.

Payment Communication

Recover outstanding balances faster with automated voice and SMS payment reminders that include a direct payment link. Reduce inbound call volume and improve days-sales-outstanding without adding headcount.

Automation & Data Services

Modernize your payment infrastructure without a full re-platform. FinGear migrates credit card tokens to your new processor safely and at scale, with zero downtime, zero customer disruption, and a full audit trail.

Customer & Employee Engagement Solutions

Surveys & Customer Engagement

Capture structured feedback from customers and employees via IVR surveys and outbound voice campaigns. Ideal for post-call CSAT, healthcare patient follow-up, and market research at scale.

Reminders & Notifications

Reduce no-shows and missed appointments with automated outbound voice and SMS reminders. Configurable scheduling and opt-out management keep your outreach compliant and effective.

We’re Here to Help.

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What our clients are saying about us

“The customer service on this team is remarkable – just excellent – always so supportive, responsive, patient, and solution driven.”

Ruquaiyeh Siddiqi, Business Process Consultant - Financial Accounting Services, Trillium Health Partners

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance