An IVR payment is a type of financial transaction that occurs between a customer and a business or organization which has implemented an automated telephone payment system that enables payment for goods and services with the use of a credit card or electronic cheque (ACH) over the telephone.

Organizations today are looking for ways to reduce the scope of their call center's PCI footprint. Organizations that operate a call center or rely on staff to collect customers credit card information for storage and later use are going to great lengths to implement PCI compliant business processes.

The COVID-19 Pandemic has drastically impacted the functioning of businesses and organizations across the board. Business leaders have been forced to recalibrate their entire operations and quickly activate business continuity plans, make staff reductions and/or reallocations and implement work-at-home policies where viable.

In late January of 2019, Dean Allison, MP for Niagara West filed an order paper question pertaining to the federal government’s effectiveness with respect to safeguarding the information that they have on files for Canadians.

Every business leader knows the important roles trust and confidence play when it comes to customer experience. Businesses want their customers to feel confident doing business with them and not have to worry about anything else other than enjoying the product or service that they bought.

In the closing weeks of 2019, there was a surge of cyberattacks that hit a multitude of businesses and organizations. Municipalities and healthcare organizations seemed to be especially targeted, with New Orleans and Pensacola being among the more prominent cities affected.

A recent article that ran in Information/Age asked tech experts for their cyber security predictions for 2020.

The PCI Security Standards Council recently published a piece on its website that deals specifically with the enhanced risks faced by restauranteurs in particular and small businesses in general during the holiday season.

On November 14, 2019, the Investment Industry Regulatory Organization Of Canada (IIROC) announced amendments to their Dealer Member Rules that require that all investment dealers that are subject to their regulations are now obligated to report all cybersecurity incidents to IIROC within three (3) days of its discovery.

On July 29, 2019 Capital One confirmed that they were recently the victims of one of the largest thefts of banking information ever.