Getting a customer to pay a bill is not always an easy task. Make the most of the time when you have them on the phone ready to move forward to make a payment.
For over 30 years, the Algoma Health Unit (AHU) has provided public health services to citizens of the Algoma district. With offices in Blind River, Elliot Lake, Sault Ste. Marie and Wawa, AHU has a large geographical area in which to provide service coverage.
If you really want to make a positive change in the perception your clients have when they call-in to your company's IVR you have to listen to them carefully.
When translating your paper or web-based survey into an IVR-friendly script, try to re-write it as if you're the caller. What would keep you engaged and interested in continuing?
Selecting Voice Talent for your IVR survey is a key consideration, as she/he will be representing your company; she/he is your spokesperson. As well, she/he should have experience in recording prompts for IVR surveys, as the pace, pronunciation, and intonation is important to keep the caller engaged.
If you are running a survey using IVR, or planning on doing so, here are a few things you can be doing to increase the number of people who want to participate in your IVR survey?