Automated Phone Customer Satisfaction Surveys For Small and Medium Sized Businesses

If being top in your industry in customer service is an integral part of your business, Datatel has a solution to help you achieve your objectives.

The process is very simple:

  1. You select the questions that are important to you from Datatel’s Customer Satisfaction Survey Design Workbook which is included in the service.
  2. We brand your survey with your company branding.
  3. You can include an incentive offer which will both encourage your customer participation and generate more business opportunities.
  4. Setup is done in a few days and you’re ready to start uploading your customer list to call from an easy-to-use web interface.

Included:

  • Complete Customer Satisfaction Survey Design Workbook to simplify the process
  • Ability to make calls in real-time or upload file list for next day calling
  • Easy-to-use web portal to upload list
  • Real-time reporting and data extraction via Datatel’s web portal
  • Professional support
  • You receive email alerts so you can address trouble areas
  • All voice files professionally recorded

How You Benefit:

  • No upfront infrastructure investment – Just a small setup fee
  • Minimal effort to launch
  • Improve customer experience
  • Look at real-time metrics so you can react quickly to changes in customers’ experience
  • Increase revenue opportunities
  • Gain competitive advantage
  • Identify and capitalize on opportunities

Call to get started now with your automated phone customer satisfaction survey:

(800) 831-6660 Ext. 301

We’re Here to Help.

Call 1 800 831 6660 or

What our clients are saying about us

“The customer service on this team is remarkable – just excellent – always so supportive, responsive, patient, and solution driven.”

Ruquaiyeh Siddiqi, Business Process Consultant - Financial Accounting Services, Trillium Health Partners

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance