Webinar: Innovative Systems Partners with Datatel to Enhance Bill Payment Options for Broadband and Utility Companies

Miami, Florida / Toronto, ON (January 28, 2025)

Datatel Communications Inc and Datatel Inc (in Canada) Payment Technologies, in partnership with Innovative Systems, is proud to announce the release of the Webinar “Empowering Rural Broadband Providers and Utilities: Seamless 24/7 Phone IVR Payments for Happier Communities and Stronger Connections.”

Rural broadband and Utility providers play a critical role in their communities, not just as businesses but as trusted pillars of connection and service. However, when disconnect notices lead to overwhelmed staff as calls pour in from concerned customers, the need for smarter payment solutions becomes clear.

In this informative webinar, viewers will learn about Datatel’s innovative 24/7 phone payment solution, created to address these challenges head-on. The solution offers:

✔ Instant PCI compliance from the moment a customer calls.

✔ Reputation protection in close-knit communities.

✔ Relief for call center teams through automation and efficiency.

✔ After-hours service restoration, enabling immediate customer satisfaction.

✔ A simple, user-friendly option for older demographics who prefer paying by phone.

With effortless integration that reduces operational stress, this solution is designed to enhance customer satisfaction, streamline operations, and deepen trust between rural broadband and utilities providers and their communities.

“Through our collaboration with Innovative Systems, we’ve created a game-changing solution that’s as simple as flipping a switch,” said Barnard Crespi, Datatel’s Co-CEO. “This partnership reflects our shared vision to empower rural broadband and utilities providers with smarter, more secure, and more convenient payment capabilities.”

Watch the Webinar

The webinar is now available for on-demand viewing. Discover how Datatel and Innovative Systems are transforming phone payments in the broadband and utility sectors. [Watch Here https://devsite.datatel-systems.com/article/broadband-providers-ivr-payments-innovative-systems-webinar/]

To learn more contact:

Learn more about Datatel

Learn more about Innovative Systems

About Datatel

At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure, and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services, Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers’ payment ecosystems and advocating for payment security standards globally.

Our success comes from investing in our people, our customers, our partners, and our technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.

About Innovative Systems

Innovative Systems provides a Billing and Subscriber Management Platform (BSS/SMP), Video, and Voice to Broadband Service Providers. eLation™ is the most complete SMP for regional broadband providers that simplifies operations and fuels subscriber growth with true Enterprise software, across Billing, Provisioning, Financials, and Mapping. Innovative Systems core products include eLation™, InnoStream Multi-Generation TV (MG-TV), a streaming video solution suite, and APMax™, a hardware and software Voice over IP platform. www.innovsys.com

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What our clients are saying about us

“The customer service on this team is remarkable – just excellent – always so supportive, responsive, patient, and solution driven.”

Ruquaiyeh Siddiqi, Business Process Consultant - Financial Accounting Services, Trillium Health Partners

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance