Datatel’s New CryptoIVR™ AI AgentGuard Isolates Voice AI from PCI Payment Risk

Miami, FL / Toronto, ON (March 18, 2026)

Datatel, a leader in IVR Payments and secure payment automation, today announced CryptoIVR™ AI AgentGuard, a new payment isolation layer designed to enable Voice AI deployment in live phone payment journeys without expanding PCI scope or compliance exposure.

Voice AI adoption is accelerating across industries including healthcare, utilities, financial services, and government as organizations explore new ways to automate customer service interactions. However, when payment information enters a call, the technology architecture becomes critically important.

Under PCI DSS, any system that can access, process, transmit, or even potentially capture cardholder data may be considered part of the Cardholder Data Environment (CDE). If a Voice AI platform can hear, transcribe, store, or infer payment information during a call, it can significantly expand PCI scope. This can trigger broader audit requirements, increased compliance costs, and new vendor risk considerations.

Datatel’s CryptoIVR™ AI AgentGuard enforces hard architectural separation between conversational AI systems and regulated payment data. When a payment step occurs during a live call, the Voice AI application initiates a controlled handoff to CryptoIVR™. Card data is then entered inside a specialized PCI-compliant IVR Payment environment, processed securely, tokenized, without ever being exposed to AI systems.

“Payment isolation must be enforced by architecture, not policy,” said Barnard Crespi. “Organizations should not discover PCI scope expansion after Voice AI workflows are already live.”

Unlike approaches that attempt to make Voice AI safe enough to capture card data, CryptoIVR™ AI AgentGuard removes AI from the payment flow entirely. There are no shared audio streams, no shared transcripts, and no derived or inferred data exposure.

This architectural approach allows organizations to scale Voice AI innovation while keeping payment processing contained within a purpose-built PCI environment designed specifically for secure transactions.

Learn more or request an AgentGuard Briefing at:

https://devsite.datatel-systems.com/cryptoivr-ai-agentguard/

About Datatel

Datatel is a payment technology and advisory company that helps organizations modernize how they securely accept and manage payments. For more than 25 years, Datatel has specialized in secure payment infrastructure, IVR payment technology, and PCI compliance advisory services that reduce the risks associated with handling payment card data. As more organizations introduce AI technologies into customer interactions, Datatel helps ensure payment transactions remain isolated, secure, and compliant by protecting Voice AI and other automated systems from directly handling sensitive cardholder data. Datatel’s solutions are used by healthcare providers, utilities, financial services organizations, and government agencies across North America.

We’re Here to Help.

Call 1 800 831 6660 or

What our clients are saying about us

“The customer service on this team is remarkable – just excellent – always so supportive, responsive, patient, and solution driven.”

Ruquaiyeh Siddiqi, Business Process Consultant - Financial Accounting Services, Trillium Health Partners

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance