Miami, FL (September 30, 2025)
Datatel Communications Inc., a leader in IVR Payments, releases a strategic report on billing breakdowns across U.S. clinics based on real-world insights. The newly published Executive Advantage Report, titled “The Current State of Patient Billing in U.S. Medical Clinics 2025,” reveals a fragile billing system under growing strain driven by unresolved insurance denials, rising patient non-payment, and widening compliance blind spots.
Compiled using six months of live market intelligence from patients and service providers on platforms such as Reddit, LinkedIn, TikTok, and Facebook, the report captures a rare dual-lens perspective: what billing teams are struggling with internally, and what patients are experiencing externally.
“This is not vendor data,” said Barnard Crespi, Co-CEO of Datatel and publisher of the report. “It’s frontline intelligence from real people. Clinics are stitching together workarounds that might be legal, but aren’t sustainable. The gap between what clinics think is working and what’s actually happening is growing wider by the month.”
Key Findings
- Claim denials are up over 20%, with many clinics still mailing appeal packets in 2025
- Patients increasingly refuse to pay due to confusing or error-prone billing, often advised by viral social content not to trust statements
- Reconciliation between payments and remits remains a manual, spreadsheet-driven process
- Clinics report a severe shortage of trained billing professionals, leading to burnout and missed revenue
- Common collection practices expose clinics to PCI compliance risks and reputational fallout
The report also outlines critical structural gaps in areas such as insurance claim denial management, patient communications, reconciliation, workforce capacity, and compliance oversight.
“What’s most striking,” Barnard Crespi added, “is that billing isn’t just an operational problem anymore, it’s a strategic risk. Clinics that delay modernizing their payment workflows are putting revenue, compliance, and patient trust on the line.”
The full report is available for download HERE
About the Executive Advantage Report
The Current State of Patient Billing in U.S. Medical Clinics is part of Datatel’s Executive Advantage series, designed to give leaders fast access to frontline insights and emerging patterns in payment, compliance, and operational risk.
About Datatel
Working For Your Success!
At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.
As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.
Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.
Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.
At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come
Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.
