Datatel and Altura Team Up To Deliver Healthcare Contact Center Optimization and Enhanced Cash Flow Acceleration Solutions

News Release

Call Centers Improve Receivables Management

Miami, Florida / Toronto, Ontario – October 25, 2017

Datatel Communications Inc. / Datatel Inc. in Canada, a leader in IVR Payments announced it has partnered with Altura Communication Solutions to offer healthcare providers enhanced receivables management solutions that can be enabled with your contact center or back office operation.

According to Altura CEO and President, Bob Blazek: As a leading integrator in the healthcare market, Altura is continuing to expand the solutions we bring to our customers, and our partnership with Datatel allows us to bring another best of breed partner to this key market segment.

Two ways to enhance ROI for healthcare contact centers are (1) enhanced cash flow acceleration solutions and (2) call center assessments for technology and call routing.

CONTACT CENTER RECIEVABLES

Datatel  delivers innovative software and voice communication solutions to help our clients become more agile, profitable, and successful.

Datatel’s Pay-By-Phone /  IVR Payments  SaaS Platform provides businesses with the most robust and cost-effective way to securely and easily process credit card payments 24/7 over the phone, in a PCI Compliant environment.

Datatel has been providing IVR Payment Solutions on the cloud to hundreds of businesses, healthcare providers, governments, and non-profit organizations for over ten years.

Datatel’s success comes from investing in its people, clients, and technology. With a focus on innovation, Datatel has arrived to a service delivery model that guarantees its customers satisfaction.

CONTACT CENTER ASSESSMENTS

Altura offers two specific baseline assessments that are focused to help contact centers better manage their Avaya technology and improve their call routing efficiency. Baseline assessments are conducted remotely and provide documentation to support findings needed to enhance productivity.

In addition to the initial baseline assessments, a contact center optimization study is considered the next step for uncovering areas for improvement.

The Call Center Optimization is an expansive assessment whereby Altura provides a review of your organization, facilities, agent calls, agent focus group, quality team, supervisor observations and technology. Clients receive an executive report of our findings and a roadmap to optimize your contact center.

Altura and Datatel, together provide call center leaders with resources and enhanced cash flow acceleration solutions that deliver market leading ROI.

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What our clients are saying about us

“The customer service on this team is remarkable – just excellent – always so supportive, responsive, patient, and solution driven.”

Ruquaiyeh Siddiqi, Business Process Consultant - Financial Accounting Services, Trillium Health Partners

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Gerry Henstra, CEO, Henstra Business Solutions

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Jeff Boatman, Global Client Solutions
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IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance