IVR Payments For Utility Companies

Datatel’s CryptoIVR™ gives utility customers a fast, secure way to pay their bills by phone without routing calls to live agents. PCI-compliant and ready to deploy quickly.


For many utility companies, the billing call is a hidden cost center. Customers call to pay their bill, a live agent answers, manually captures card details, and processes the transaction . Every one of those calls has a labor cost, a compliance exposure, and a risk of error.

Datatel’s CryptoIVR™ eliminates that friction. Customers call your billing line, authenticate, and pay by credit card or eCheck in a fully self-service IVR environment that operates 24 hours a day, 7 days a week. No agent involvement. No cardholder data passing through your environment. No compliance headache.

Utility-specific templates mean you can be live in days, not months. Pre-built connectivity to major payment gateways means you keep using your existing merchant account. And real-time integration with your billing system means customers see their account balance before they pay and get posted to their accounts.

PCI Compliant IVR Designed For Payments

Datatel’s CryptoIVR™ Payments Platform on the cloud provides your Utility company with the most robust and cost-effective way to securely and easily process credit cards and eCheck for bill payments 24/7 over the Telephone, in a PCI-compliant environment. Removing the handling of all sensitive credit card information from your Live Agents.

Templates designed specifically for Utilities Companies help you achieve a quick and cost-effective implementation. Your customer can pay their bills by phone, while minimizing your effort and cost of achieving PCI compliance.

Frequently Asked Questions

A utility customer calls your billing phone number. The IVR system authenticates them using their account number or phone number, presents their current balance from your billing system in real time, and guides them through payment by credit card, debit card, or eCheck. The entire transaction is completed without involving a live agent. Payment confirmation is delivered via SMS receipt.

Yes. Datatel’s CryptoIVR™ is designed specifically to remove your utility’s phone payment environment from PCI scope. Cardholder data card numbers, expiry dates, and CVV are captured directly within Datatel’s encrypted, PCI-compliant environment and never pass through your own systems or agents. This significantly reduces your PCI DSS audit burden.

With Datatel’s utility-specific templates and pre-built payment gateway connectivity, most utility implementations go live in under 4 weeks not months. The templates are pre-configured for common utility billing flows including account lookup, balance presentment, single payment, and service disconnect handling support.

Yes. CryptoIVR™ connects to all major payment gateways in the US and Canada, so you keep your existing merchant account and banking relationships. There is no requirement to change your payment processor.

Utility customers can make one-time credit card payments, debit card payments, and eCheck (ACH) payments through the IVR system. Tokenized transactions are also supported for  customers who want to store a payment method securely for future billing.

Yes. CryptoIVR™ offers both batch file and real-time API to integrate with many billing systems for account validation, balance lookup, and payment posting. This means customers hear their correct outstanding balance before they pay, and your billing records are updated immediately after each transaction.

After completing a payment, customers are offered the option to receive an SMS payment receipt directly to their mobile phone. This reduces inbound calls from customers asking to confirm a payment was processed, lowering your call center volume.

Feature Rich to Meet Your Needs

CONFIGURABLE

Select from pre-built templates with configurable options for a wide range of business applications and industries

SECURE

Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment

CONNECTED

Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account

INTEGRATED

Simple to implement API for real-time exchange of information with your accounting and CRM systems

BRANDED

Branding to your business with custom voice prompts using Professional Voice Talent

SMS RECEIPTS

Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone

PAYMENT FLOWS

Agent Assisted & Self Service IVR Payment call flows

REPORTS

Real-time reporting and analytics

LANGUAGE SUPPORT

Multi-language Support

We’re Here to Help.

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What our clients are saying about us

“The customer service on this team is remarkable – just excellent – always so supportive, responsive, patient, and solution driven.”

Ruquaiyeh Siddiqi, Business Process Consultant - Financial Accounting Services, Trillium Health Partners

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance