IVR Custom Development

Over 20 Years Of IVR Development Experience At Your Reach

If you want to ensure that your project is flawlessly executed and your investment protected, you need to have access to all the right resources, a team of experts who take responsibility for around the clock service and a flawless technology infrastructure.

The success of your IVR project is our # 1 priority; we will guarantee that you are fully satisfied.

Your investment will be protected by entrusting your IVR project to a team of experts, with more than 20 years of experience, experts who have delivered 1000’s of successful project executions, and who support 100’s of client applications every day.

We will review your program objectives in detail, to ensure every aspect of your project, is planned and executed flawlessly.

Your Script/VUI (Voice User Interface)

Our team of professionals will work with you to design and optimize your IVR applications to enhance your caller experience resulting in higher caller satisfaction.

Standard and Customized Reporting

All applications that are developed and hosted by Datatel include a complete suite of reports, which provide you with information on your applications call activity in real time. Our web portal technology allows us to provide you with custom reporting, in the event your needs exceed the standard reports.

Professionally Developed

Your IVR application will be developed by our team of developers who have year of experience developing and implementing 1000’s of IVR applications.

Professional Voice Talent

Selecting Voice Talent for your IVR application is a key consideration, as she/he will be representing your company; she/he will be your spokesperson – this is the Voice of your company. You can select from a wide range of expert voice talent, with multi-lingual capabilities.

Integration with your data

Your application will be developed to meet your business data requirements. We support a wide range of data formats integration and data exchange methods.

Your Database

If you wish to take a hands-off approach to all aspects of your IVR project development, we provide expert database development to meet your application and business requirements.

IVR Message Optimization

Allows you to test different variations of your IVR scripting. This way you can identify the message combinations that produce the highest success rates (The success rate being; how often you can get the caller to do what you want them to do).

We’re Here to Help.

Call 1 800 831 6660 or

What our clients are saying about us

“The customer service on this team is remarkable – just excellent – always so supportive, responsive, patient, and solution driven.”

Ruquaiyeh Siddiqi, Business Process Consultant - Financial Accounting Services, Trillium Health Partners

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance